delivery
| Australia | ||
| DHL Express | 0kg–2kg | 19,90 € EUR |
| DHL Express | 2kg–4kg | 29,90 € EUR |
| DHL Express | 4kg–5kg | 39,90 € EUR |
| DHL Express | 5kg–8kg | 79,90 € EUR |
| DHL-Paket | — | 14,90 € EUR |
| Belgium | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 29,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| Canada | ||
| DHL Express | 0kg–2kg | 19,90 € EUR |
| DHL Express | 2kg–4kg | 24,90 € EUR |
| DHL Express | 4kg–5kg | 29,90 € EUR |
| DHL Express | 5kg–8kg | 59,90 € EUR |
| DHL-Paket | — | 14,90 € EUR |
| Czech Republic | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 39,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| Denmark | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 13,99 € EUR |
| Deutschland | ||
| DHL-Paket | — | 4,90 € EUR |
| European Union | ||
| DHL-Paket | — | 13,99 € EUR |
| France | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 13,99 € EUR |
| Ireland | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 39,90 € EUR |
| DHL-Paket | — | 14,90 € EUR |
| Japan | ||
| DHL Express | 0kg–1kg | 29,90 € EUR |
| DHL Express | 1kg–2kg | 49,90 € EUR |
| DHL Express | 3kg–4kg | 54,90 € EUR |
| DHL Express | 4kg–5kg | 64,90 € EUR |
| DHL Express | 5kg–8kg | 84,90 € EUR |
| DHL-Paket | — | 19,99 € EUR |
| Luxembourg | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 29,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| Austria | ||
| DHL Express | 0kg–4kg | 14,90 € EUR |
| DHL Express | 4kg–5kg | 19,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 7,90 € EUR |
| Poland | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| Russia | ||
| DHL-Paket | — | 19,99 € EUR |
| Swiss | ||
| DHL Express | 0kg–2kg | 18,90 € EUR |
| DHL Express | 2kg–4kg | 18,90 € EUR |
| DHL Express | 4kg–5kg | 23,90 € EUR |
| DHL Express | 5kg–8kg | 48,90 € EUR |
| DHL-Paket | — | 18,90 € EUR |
| Spain | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| Sweden | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 39,90 € EUR |
| DHL-Paket | — | 13,29 € EUR |
| United Kingdom | ||
| DHL Express | 0kg–4kg | 19,90 € EUR |
| DHL Express | 4kg–5kg | 24,90 € EUR |
| DHL Express | 5kg–8kg | 34,90 € EUR |
| DHL-Paket | — | 14,90 € EUR |
| USA | ||
| DHL Express | 0kg–2kg | 19,90 € EUR |
| DHL Express | 2kg–4kg | 24,90 € EUR |
| DHL Express | 4kg–5kg | 29,90 € EUR |
| DHL Express | 5kg–8kg | 59,90 € EUR |
| Rest of World | ||
| DHL-Paket | 0kg–2kg | 35,00 € EUR |
| DHL-Paket | 2kg–8kg | 55,00 € EUR |
United Kingdom, Switzerland, Norway, America, Puerto Rico, Canada, Japan, and Iceland may incur additional costs due to import duties and taxes.
Delivery service:
The delivery will be done by DHL.
Shipping time:
All our products are ready to ship. Please allow 2-4 business days for your order to be dispatched.
After payment is received, your order will be processed immediately.
As soon as your order is on its way to you, you will receive a shipping confirmation with a tracking number, which you can use to track your package with DHL.
If your order has not arrived one week after receiving the shipping notification, please contact our customer service through our contact form.
Packaging and partial deliveries:
You received a package but not all items are included? Don't worry, we didn't forget half of them! Sometimes we do send packages separately. The rest of your order should arrive soon. If you have any further questions, please feel free to contact our customer service through our contact form.
Your order will be packed with the utmost care so that it arrives safely. However, if you notice any damage to your item, please contact our customer service. For shipments with several items from different product categories, the packaging may vary for the sake of the environment, if it can be packed into fewer individual shipments as a result.
Packing stations and delivery at the post office:
Shipping to a Packstation within Germany is possible. To do so, please be sure to enter your postal number in the field "address addition/company". Please enter the term "Packstation" and the number of your Packstation in the field "Street and house number". Shipments with a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35 cm are suitable for receipt via PACKSTATION.
If the DHL driver cannot find you at the delivery address and cannot leave your parcel with an authorized recipient, you will receive a notification card. With this card, you can then pick up your package at the specified branch upon presentation of an ID within the storage period of 7 working days. If you do not pick up the package within the storage period or DHL does not meet you even after a repeated delivery attempt, the package will be returned to our warehouse as undeliverable.
Delivery problems:
A return to us can be due to several reasons, such as an incomplete or unknown address, multiple unsuccessful delivery attempts, refusal to accept, or it was not picked up at the post office within the specified time period. But don't worry, just tell us through our contact form. if you want your items to be sent to you again and if you want to choose an alternative address. We will take care of it immediately.
As soon as the item is on its way, we will automatically send you a shipping confirmation with a tracking number. If you did not receive this email, please check:
Did our email get lost in your spam folder?
What email address did you enter when you placed your order (for example, if you registered via Facebook, we will send your updates to the address you are logged into Facebook with)?
If you can't find a message even in the last corner of your inbox, feel free to contact our customer service through our contact form. They will take care of you.
Tracking with your tracking number does not work:
Don't worry! For freshly shipped packages, it can take up to 24 hours for recently uploaded tracking numbers to be activated.
Such an error message is usually in the form of "We are currently unaware of shipment 123456789" or "We currently have no information for shipment number 123456789", but don't panic, your jewelry will arrive.
However, if you still have problems after 24 hours, please contact our customer support through our contact form and they will take care of you.
You have received a tracking number but the package has been hanging in the same place for several days and can't find its way to you? Our customer fairies will be happy to take care of it - just let us know. We'll contact DHL for you and keep you updated every step of the way.
Lost package:
Your package didn't find its way to you? You haven't received a delivery notification a week after your shipping confirmation?
Don't worry, our customer service will deal with the problem immediately and find out for you where exactly your package is and how it can get to you as quickly as possible. Just let us know through our contact form.
LUCID Verpackungsregister Nr.: DE5064021668905